Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a
CES-D Reverse Scoring Exercise CENTER FOR EPIDEMIOLOGIC STUDIES—DEPRESSION SCALE Circle the number of
CES-D Reverse Scoring Exercise CENTER FOR EPIDEMIOLOGIC STUDIES—DEPRESSION SCALE Circle the number of each statement, which best describes how often you felt or behaved this way – DURING THE PAST WEEK. Rarely or none of the time (less than 1 day) Some or a little of the time (1-2