Reflect on a time that you or a family member

Reflect on a time that you or a family member were a patient.  

• Describe the healthcare setting and the overall care delivery experience.

• Did you or your family member participate in a patient experience survey?

• Examine how your experience aligns with the MOH Patient Experience Measurement Program.

• What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?

Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least three scholarly, peer-reviewed journal articles. 

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